PRODUCT GUARANTEE and WARRANTY:
Product guarantees and warranties are underwritten by the Manufacturer of the product and not the Retailer. Should you have a defective product which is still under guarantee or warranty (Your Invoice clearly states the product guarantee/warranty period, if/where applicable), Please use the following procedure: (P.S. Remember a guarantee/warrantee is not a comfort guarantee).
2) Complete the Form fully, with attachments as required, including the original Invoice,
3) If your Mattress has no name on OR a Name embroided on the front border (which stipulates the mattress model name and it stipulates the name CONTOUR BEDS), then e-mail all this information to: [email protected]
4) Contour Beds may also be contacted on Tel: 021-534 7474
5) Their physical factory address is: 8 - 10 Packer Avenue, Epping 2, Cape Town.
6) If your mattress have a small hanging tag/label on (stitched to the tape edge), then e-mail all this information to [email protected] after which we will get back to you as soon as possible.